Privacy Policy

This website is managed by Fern Farming Limited who is the data controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

Purpose of this privacy policy

This privacy policy aims to give you information on how we collect and process your personal data, including any data you may provide through this website, by phone, email, in letters and other correspondence and in person.

The data we collect about you

When you visit our website(s) and provide contact information to us via the contact form, or contact us by phone, email, social media, letters and other correspondence, we may receive personal information about you. The data may include some or all of the following information: your name, email address and mobile phone number, together with your job title, your company’s name, and your company’s address and phone number.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Marketing

We may use your personal data for marketing-related activities, including to send you details of products or services we offer that we believe are likely to be of interest to you. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message or by contacting us using the details below.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Disclosures of your personal data

We will not sell your personal data to third parties nor will we share your information with third parties for their marketing purposes.

We may use third parties to help with certain aspects of our operations, which may require disclosure of your personal data. For example, we may use a third party to communicate with you, to host our website and related databases, and to perform other outsourced work, including shipping products you have ordered to you.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Your legal rights

You have the right to know if we process your personal data and to ask us for a copy of that personal data, with certain limitations. You also have the right to ask us to remove or correct any personal data we hold that is inaccurate, to object to certain processing and to withdraw any consent you may have given us for any processing of your personal data. You also have the right to ask us to erase your personal data and to port certain of your personal data to you or another provider, provided in each case that we have such data and that certain conditions are met.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Email address: info@fernfarming.com

Phone number: 01483 375920

Postal address: 10-12 Frederick Sanger Road, Guildford, GU2 7YD

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.